How to Unlock your AT&T Phone

• The device must be an AT&T phone or device locked to AT&T's network. 

• The device must not be reported as lost or stolen. 
• The account associated with the device must be in good standing, meaning no past due balance or unpaid bills. 
• The device must be active on the AT&T network for at least 60 days if it's a postpaid device. For prepaid devices, at least six months of paid service is required. 
• If the device is under an installment plan, it must be fully paid off. 

1. Visit the AT&T Device Unlock Portal. 
2. Select "Unlock your device." 
3. Enter your AT&T mobile number or the IMEI number of your device. 
4. Complete the form with your name, email, and other required information. 
5. Submit the request. 
6. You will receive a confirmation email with instructions to complete the unlocking process. 
7. Follow the instructions in the email to finish unlocking your device. 

OR

1. Call AT&T Customer Service at 1-800-331-0500 or 611 from an AT&T device. 
2. Provide the representative with your account details and device IMEI number. 
3. Follow the instructions provided by the representative to complete the unlock request. 

• Military personnel can request unlocking without meeting the minimum service requirements by providing deployment documents. 

• Once unlocked, the device can be used with other carriers that use GSM technology.