If you are unable to access your data to use applications please follow the steps below to troubleshoot your device.
Wi-Fi Troubleshooting
Turn Wi-Fi off.
Check to see if you are still unable to access the internet.
If you are able to access the internet, with Wi-Fi off please contact your Internet service provider to evaluate your Wi-Fi strength.
If you are still unable to access the internet please proceed to the steps listed below.
Perform a Network Reset
Performing a network reset will erase all network settings on your device, including Wi-Fi networks, mobile data settings, and Bluetooth connections. This action will revert these settings to their default state.
For Android:
- Open Settings.
- Go to System (or General Management on some devices).
- Tap Reset or Reset Options.
- Select Reset Network Settings.
- Confirm and restart your device.
For iPhone (iOS):
- Open Settings.
- Go to General → Transfer or Reset iPhone.
- Tap Reset.
- Select Reset Network Settings.
- Enter your passcode if prompted and confirm.
- Your device will restart.
If these steps do not solve your issue, please contact the Excess Telecom Support team for further troubleshooting steps.
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