How can I troubleshoot data issues?

Modified on Tue, 14 May at 10:45 AM

If you are unable to access your data to use applications please follow the steps below to troubleshoot your device.


Wi-Fi Troubleshooting

  1. Turn Wi-Fi off.

  2. Check to see if you are still unable to access the internet.

    1. If you are able to access the internet, with Wi-Fi off please contact your Internet service provider to evaluate your Wi-Fi strength.

    2. If you are still unable to access the internet please proceed to the steps listed below.



Perform a Network Reset 

  1. Pull down the notifications screen & tap on Settings. 

  1. Tap System. 

  1. Tap Advanced. 

  1. Tap Reset Options. 

  1. Tap Reset Wi-Fi, mobile & Bluetooth. 


If these steps do not solve your issue please contact the Excess Telecom Support team for further troubleshooting steps.


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