How can I troubleshoot data issues?

If you are unable to access your data to use applications please follow the steps below to troubleshoot your device.

Wi-Fi Troubleshooting

1. Turn Wi-Fi off.

2. Check to see if you are still unable to access the internet.

   1. If you are able to access the internet, with Wi-Fi off please contact your Internet service provider to evaluate your Wi-Fi strength.

   2. If you are still unable to access the internet please proceed to the steps listed below.

Perform a Network Reset 

1. Pull down the notifications screen & tap on Settings. 

2. Tap System. 

3. Tap Advanced. 

4. Tap Reset Options. 

5. Tap Reset Wi-Fi, mobile & Bluetooth. 

If these steps do not solve your issue please contact the Excess Telecom Support team for further troubleshooting steps.