Ensure the battery is properly seated in the device.
Plug the charger into the device.
If the device is not charging, switch outlets and plug the charger into the device.
If the phone is still not powered on, try to charge with a new charger.
If steps below do not work, please chat with an agent to further troubleshoot the device.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article