What is a PIN code and why is it important?

A PIN code (Personal Identification Number) is a 4-digit number that adds an extra layer of protection to your phone or account. Think of it like a digital lock—only someone with the right code can access your device or make changes to your account.

What Does a PIN Code Do?

• Secures Your Device: A PIN can be required to unlock your phone, preventing unauthorized access to your calls, texts, apps, and personal data.
• Protects Your Account: Some carriers use a PIN to verify your identity when making changes to your account, like transferring your number or updating personal details.
• Adds Privacy: Whether you’re stepping away from your phone or handing it to someone, a PIN ensures that only you can fully access what’s inside.

Is a PIN Code Required?

A PIN is usually optional but highly recommended. Some phones may prompt you to set one up during the initial device setup. You can typically find the option to set, change, or remove a PIN in your phone’s Settings under Security or Lock Screen.

When Might I Need My PIN?

• When unlocking your phone
• When porting your number to a new provider
• When making changes to your Flex Mobile account
• During a factory reset or SIM card change

Tips for Choosing a Good PIN

• Use a combination that's easy for you to remember but hard for others to guess (avoid “1234” or your birth year).
• Don’t write your PIN down or share it with others.
• Update your PIN regularly to keep your account secure.

Forgot Your PIN?

If you forget your phone’s PIN, you may need to perform a reset or contact your device manufacturer for help. If you're trying to access your Flex Mobile account and need to reset your account PIN, reach out to our support team—we’re happy to help you verify your identity and get back in.